Refund Policy

At BigwinMarketingHub, we are committed to delivering high-quality work and excellent customer satisfaction. This Refund Policy explains the conditions under which you may be eligible for a refund when you purchase our services.

1. Satisfaction Guarantee

We stand by our work. If you’re not satisfied with your landing page or funnel after the agreed revisions, we’ll do our best to resolve it.

However, if you remain genuinely unsatisfied after all revision attempts included in your package, you may be eligible for a partial or full refund, depending on the case.

2. Refund Eligibility

You may request a refund if:

  • We fail to deliver the service as described in your selected package.

  • You did not receive the work within the agreed timeframe without communication or justification.

  • You are unsatisfied after all agreed revisions and can clearly explain your concerns.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after payment but before we began the project.

  • You failed to provide necessary project materials or respond after repeated follow-ups.

  • You exceeded the number of revisions included in your package and declined to pay for extras.

  • You already approved the final delivery, and the project was marked as complete.

  • You purchased a promo or limited-time discounted package with clearly stated “non-refundable” terms.

4. How to Request a Refund

To request a refund, send an email to [email protected] within 7 days of your last revision or communication.

Include:

  • Your full name and WhatsApp number

  • The email used during purchase

  • A clear explanation of your dissatisfaction or reason for the refund

Our team will review your case and respond within 3 working days.

5. Processing Time

Approved refunds will be processed within 7–10 working days through the original payment method (NGN transfer, Stripe, Budpay, Flutterwave, Payoneer, or USDT).

For international payments, delays may occur due to network confirmations or currency processing.

6. Chargebacks & Disputes

We encourage open communication. If you’re unhappy, please contact us directly before initiating a Stripe dispute or card chargeback.

Unnecessary or dishonest chargebacks may result in blacklisting and reporting to relevant freelancer platforms and business communities.

7. Policy Changes

We reserve the right to update this refund policy at any time. The current version will always be available on this page with the effective date shown at the top.

Contact Us

If you have any concerns or want to request a refund, please contact:

Email: [email protected]
WhatsApp/Call: +2348140736339